The information contained in this section is an integral and substantial part of the General Sales Conditions present on this website, and is therefore deemed to be fully read, understood and accepted by the Buyer at the time of the order confirmation.

Shipping is always free and is carried out by express courier, specifically chosen by Giordano Torresi based on the delivery destination. Orders cannot be delivered to P.O. boxes. Parcels sent to countries belonging to the European Community do not contain any invoice or document with the value of the goods. On the contrary, all shipments to non-EU countries will be provided with an official invoice showing the value of each item, according to the regulations in force.

Shipment of New Classics and Home slippers will be processed within 48 hours of receipt of the order. The shipping time for the personalised shoes of the collection Unique is about four weeks, as the shoes are handcrafted after the order confirmation.

When the test pair is received from the Seller, the 4-week delivery time starts. The test pair confirm the right size.

It is always possible to track the progress of your order in your personal area under "my orders". The above delivery times are approximate. Any delay due to the carrier cannot be attributed to the Seller.

Should Giordano Torresi be unable to arrange the shipment within the period described above, timely notice will be given by email or phone to the Buyer if such contact details have been provided at the time of placing the order.

The courier will be able to pick up the finished product from Monday to Friday office hours. No picking up can be arrange on weekends, bank holidays and preceding days.

Giordano Torresi is responsible for controlling and managing the order, up to the delivery of the same to the customer, who must sign the receipt as an act of cessation of responsibility borne by the company for problems relating to transport.

At the time of delivery of the products, the presence of the Buyer, or a person appointed by them, is required to check that the packaging is intact and that the products received correspond to what is stated on the order. In the event of visible defects, and/or incorrect products, and/or non-integrity of the packaging, Giordano Torresi requests the Buyer or the person appointed by them to report the above anomalies on the shipping document and to contact the Seller, through the Contacts section immediately.