Right of Withdrawal

The information contained in this section is an integral and substantial part of the General Sales Conditions present on this website, and is therefore deemed to be fully read, understood and accepted by the Buyer at the time of the order confirmation.

If the Buyer is a Consumer, he or she shall be entitled to the rights referred to in Articles 52 et seq. of the Italian Consumer Code and, more specifically, the right to return the goods without providing reasons and without any additional charges other than those referred to in Article 56 paragraph 2 and in Article 57.

The right to return goods described above permits the Consumer Buyer returning the purchased products within 14 days from the date of receipt of the products, without giving any reason and without any penalty. In the case of purchase of multiple products, by means of a single order and delivered separately, the right of withdrawal may be exercised within 14 days of receipt of the last product.

The right of withdrawal may not be exercised according to the terms and conditions described above, if the product was purchased with a VAT number. The right of return, valid for Consumer Buyers, cannot be exercised for purchases made by retailers and registered companies.

In order to effect a withdrawal, it is necessary to fill out the on-line return form within the established time and notify whether the right of withdrawal is being exercised, i.e. the order is being cancelled, without giving any further reasons, or if the product is damaged or different from that ordered. In the latter case, in order to facilitate the return procedure, it is always best to send an email message complete with order reference and a photograph of the product you wish to return.
Once the request has been made, a code will be sent to the customer, which is essential to make the return and book the collection of the goods to be returned. From that moment, the request will be submitted to the approval of the customer service. Once the request has been approved, the customer will receive a notice and will have 14 days to send the returned goods. Registered customers can fill out the form in the "order detail" section, after logging in. The courier will take care of the collection of the article without any additional cost. If the customer chooses an alternative courier service other than Giordano Torresi’s, they will be responsible for any additional shipping cost, loss, damage, theft or delay in delivery.

In the event the Buyer should decide to make use of other options in addition to those described above to communicate the withdrawal, it shall be required to prove the correct and timely exercising of the right of withdrawal.

All products must be returned in their original packaging, while the shipping packaging may be substituted. In case of withdrawal, the products must be intact, under penalty of forfeiture of the right of withdrawal. The refund of the order will be made within 14 days from the date on which the Seller receives the returned products.

For further information, please contact our Customer Service by phone at +39 0734633376 or at the following email address:

Right of Withdrawal Conditions

- The footwear must be returned in the same way as it was delivered: it must not have been used, worn, washed or damaged and must not show signs of wear.
- The footwear must be returned together with its original packaging.
- The footwear must be returned within 14 days from the date on which the decision to withdraw from the contract was communicated.

Restrictions to the right of Withdrawal

The footwear of the Unique collection, i.e. articles customised according to the specific requests of the customer, cannot be returned (pursuant to art. 59 of the Italian Consumer Code), except in case of defective product or shipping errors. In this case Customer Service must be promptly contacted by phone at +39 0734633376 or at the following email address:

It is not possible to directly replace the product by choosing another one. If the customer wants to buy a product other than that previously ordered, they must place a new order.

The right to a refund cannot be exercised if the terms and conditions described above have not been respected. For further cases not specifically indicated, the European regulations for distance selling shall prevail.

As stated above, due to the nature of personalised footwear, returns, changes or cancellations are not accepted once an order has been confirmed. However, in certain circumstances, before your order has been dispatched, we may be able to change or cancel it. Please contact us by telephone or e-mail and our Customer Service will advise if changes or cancellations are available.